Post by Fistalis on Mar 1, 2012 20:35:19 GMT -6
So a long time ago I used to purchase from direct 2 drive. I built quite a decent sized collection of 19 or 20 games with them.
Well as of January of this year they were taken over by gamefly. Okay no big deal. They send a letter out saying it may take some time For games to make the transition.
Well here we are in March.. and here is the Nightmare Of me trying to get some answers via Customer service.(note I only have access to 3 of my 19 games I purchased)
The top one was the last Email I sent.. and as of 2 days later have gotten no response to.
Well as of January of this year they were taken over by gamefly. Okay no big deal. They send a letter out saying it may take some time For games to make the transition.
Well here we are in March.. and here is the Nightmare Of me trying to get some answers via Customer service.(note I only have access to 3 of my 19 games I purchased)
-- Last Email I sent 2 days ago no response--
Okay. I did search for the title.. it isn't even listed at ALL on gamefly. I am not asking for an ETA, I am simply asking if the game WILL be added to the client. Are you all even actually reading what I write? Again Civilization IV Beyond the sword is NO where on gamefly. There is no placeholder, there is no CD key on my order history. As far as gamefly is concerned at this point it doesn't exist. Will it be added to gamefly or not? You have Civilizations IV up.. and a place holder for the warlords expansion. But nothing regarding the Beyond the Sword expansion.
On Wed, Feb 29, 2012 at 6:52 PM, GameFly Digital Support wrote:
Subject My purchased Games Discussion Thread Response (Kat U.) 02/29/2012 04:52 PM
Hi Mike,
We are still in the process of importing games into the GameFly Client. Customer Support does not have an ETA on when this will be completed, nor information on when this game will again be available for download through the client.
You may search for your title and see that it is not yet available for download. This is a good indication that the game is not yet on the client. We are working as fast as possible behind the scenes to bring games online.
We appreciate your continued patience and understanding during this transitional period.
Regards,
Kat Ullrich
Senior Support Specialist
GameFly Digital
Customer By Email () 02/29/2012 11:47 AM
While I appreciate the sentiment, you really didn't answer my question. Yes I did download them prior, however the installer requires a KEY which your not providing for Civ IV Beyond the sword. I do hope that that 25$ wasn't supposed to be compensation for a game I paid 30$ for. My question remains, will beyond the sword be added or are those who purchased it through Direct 2 Drive losing it In this transition. It is rather unnerving that its neither listed in the store, nor is there a key provided for it
via the purchase history.
On Wed, Feb 29, 2012 at 12:01 PM, GameFly Digital Support wrote:
Subject My purchased Games Discussion Thread Response (Christine) 02/29/2012 10:01 AM Hi Mike,
Thanks for reaching back out to us. We are in the process of putting games into the GameFly Client and it could take several weeks for your specific game purchases from Direct2Drive to be available to download.
In an effort to keep you informed, we did send prior communication to request you download your
purchases prior to Direct2Drive moving to GameFly. We are sorry if you missed those notifications and for any inconvenience this may have caused.
We have applied $25 GameFly Dollars to your account, applicable toward a future game purchase. When you purchase a game, you will be asked to verify your order. On this page, please select $25 on the Code drop down menu and select Apply to redeem the GameFly Dollars against your purchase.
We appreciate your patience and please let us know if we can be of
further assistance.
Sincerely,
Christine Henderson Senior Manager GameFly Digital digitalsupport.gamefly.com/
Customer By Email () 02/28/2012 01:01 PM Well specifically I notice that Civilization IV: Beyond the sword isn't listed at all on gamefly. Its in my purchase history, but its no where on the store. While the Warlords expansion is. Does that mean It won't be added?
On Tue, Feb 28, 2012 at 2:41 PM, GameFly Digital Support wrote: Response (Denise G) 02/28/2012 12:41 PM Hello,
Thank you for reaching out to us. We are in the process of putting games into the GameFly Client so it is possible that your Direct2Drive purchases are not yet available to download. To confirm your Direct2Drive purchases, please see your Purchase History at www.gamefly.com/activity/purchase-history/.
Some of your titles may be available to download now on the Client and more will become available over the next few weeks. Please check your Purchase History on the Client often to see your games
as they become available to download.
For additional information, please see the following FAQs: gameflydigital.custhelp.com/app/answers/detail/a_id/325http://gameflydigital.custhelp.com/app/answers/detail/a_id/315
If you have questions or concerns about any title(s) specifically please reply with that information so our Digital Team can address those concerns with you.
We appreciate your patience and welcome any questions you may have.
Sincerely,
. The GameFly Digital Team Online help:
digitalsupport.gamefly.com
Customer By Email (Mike ) 02/28/2012 12:16 PM Whats the deal? Its been months and I still only have 3 of my 19 games available for download.
Hi Mike,
Thanks for reaching back out to us. We are in the process of putting games into the GameFly Client and it could take several weeks for your specific game purchases from Direct2Drive to be available to download.
In an effort to keep you informed, we did send prior communication to request you download your purchases prior to Direct2Drive moving to GameFly. We are sorry if you missed those notifications and for any inconvenience this may have caused.
We have applied $25 GameFly Dollars to your account, applicable toward a future game purchase. When you purchase a game, you will be asked to verify your order. On this page, please select $25 on the “Code” drop down menu and select “Apply” to redeem the GameFly Dollars against your purchase.
We appreciate your patience and please let us know if we can be of further assistance.
Sincerely,
Christine Henderson
Senior Manager
GameFly Digital
Customer By Email (r) 02/28/2012 01:01 PM
Well specifically I notice that Civilization IV: Beyond the sword isn't listed at all on gamefly. Its in my purchase history, but its no where on the store. While the Warlords expansion is. Does that mean It won't be added?
On Tue, Feb 28, 2012 at 2:41 PM, GameFly Digital Support wrote: Response (Denise G) 02/28/2012 12:41 PM Hello,
Thank you for reaching out to us. We are in the process of putting games into the GameFly Client so it is possible that your Direct2Drive purchases are not yet available to download. To confirm your Direct2Drive purchases, please see your Purchase History at www.gamefly.com/activity/purchase-history/.
Some of your titles may be available to download now on the Client and more will become available over the next few weeks. Please check your Purchase History on the Client often to see your games as they become available to download.
If you have questions or concerns about any title(s) specifically please reply with that information so our Digital Team can address those concerns with you.
We appreciate your patience and welcome any questions you may have.
Sincerely,
.
The GameFly Digital Team
Online help: digitalsupport.gamefly.com
Customer By Email () 02/28/2012 12:16 PM
Whats the deal? Its been months and I still only have 3 of my 19 games
available for download.
Okay. I did search for the title.. it isn't even listed at ALL on gamefly. I am not asking for an ETA, I am simply asking if the game WILL be added to the client. Are you all even actually reading what I write? Again Civilization IV Beyond the sword is NO where on gamefly. There is no placeholder, there is no CD key on my order history. As far as gamefly is concerned at this point it doesn't exist. Will it be added to gamefly or not? You have Civilizations IV up.. and a place holder for the warlords expansion. But nothing regarding the Beyond the Sword expansion.
On Wed, Feb 29, 2012 at 6:52 PM, GameFly Digital Support wrote:
Subject My purchased Games Discussion Thread Response (Kat U.) 02/29/2012 04:52 PM
Hi Mike,
We are still in the process of importing games into the GameFly Client. Customer Support does not have an ETA on when this will be completed, nor information on when this game will again be available for download through the client.
You may search for your title and see that it is not yet available for download. This is a good indication that the game is not yet on the client. We are working as fast as possible behind the scenes to bring games online.
We appreciate your continued patience and understanding during this transitional period.
Regards,
Kat Ullrich
Senior Support Specialist
GameFly Digital
Customer By Email () 02/29/2012 11:47 AM
While I appreciate the sentiment, you really didn't answer my question. Yes I did download them prior, however the installer requires a KEY which your not providing for Civ IV Beyond the sword. I do hope that that 25$ wasn't supposed to be compensation for a game I paid 30$ for. My question remains, will beyond the sword be added or are those who purchased it through Direct 2 Drive losing it In this transition. It is rather unnerving that its neither listed in the store, nor is there a key provided for it
via the purchase history.
On Wed, Feb 29, 2012 at 12:01 PM, GameFly Digital Support wrote:
Subject My purchased Games Discussion Thread Response (Christine) 02/29/2012 10:01 AM Hi Mike,
Thanks for reaching back out to us. We are in the process of putting games into the GameFly Client and it could take several weeks for your specific game purchases from Direct2Drive to be available to download.
In an effort to keep you informed, we did send prior communication to request you download your
purchases prior to Direct2Drive moving to GameFly. We are sorry if you missed those notifications and for any inconvenience this may have caused.
We have applied $25 GameFly Dollars to your account, applicable toward a future game purchase. When you purchase a game, you will be asked to verify your order. On this page, please select $25 on the Code drop down menu and select Apply to redeem the GameFly Dollars against your purchase.
We appreciate your patience and please let us know if we can be of
further assistance.
Sincerely,
Christine Henderson Senior Manager GameFly Digital digitalsupport.gamefly.com/
Customer By Email () 02/28/2012 01:01 PM Well specifically I notice that Civilization IV: Beyond the sword isn't listed at all on gamefly. Its in my purchase history, but its no where on the store. While the Warlords expansion is. Does that mean It won't be added?
On Tue, Feb 28, 2012 at 2:41 PM, GameFly Digital Support wrote: Response (Denise G) 02/28/2012 12:41 PM Hello,
Thank you for reaching out to us. We are in the process of putting games into the GameFly Client so it is possible that your Direct2Drive purchases are not yet available to download. To confirm your Direct2Drive purchases, please see your Purchase History at www.gamefly.com/activity/purchase-history/.
Some of your titles may be available to download now on the Client and more will become available over the next few weeks. Please check your Purchase History on the Client often to see your games
as they become available to download.
For additional information, please see the following FAQs: gameflydigital.custhelp.com/app/answers/detail/a_id/325http://gameflydigital.custhelp.com/app/answers/detail/a_id/315
If you have questions or concerns about any title(s) specifically please reply with that information so our Digital Team can address those concerns with you.
We appreciate your patience and welcome any questions you may have.
Sincerely,
. The GameFly Digital Team Online help:
digitalsupport.gamefly.com
Customer By Email (Mike ) 02/28/2012 12:16 PM Whats the deal? Its been months and I still only have 3 of my 19 games available for download.
Hi Mike,
Thanks for reaching back out to us. We are in the process of putting games into the GameFly Client and it could take several weeks for your specific game purchases from Direct2Drive to be available to download.
In an effort to keep you informed, we did send prior communication to request you download your purchases prior to Direct2Drive moving to GameFly. We are sorry if you missed those notifications and for any inconvenience this may have caused.
We have applied $25 GameFly Dollars to your account, applicable toward a future game purchase. When you purchase a game, you will be asked to verify your order. On this page, please select $25 on the “Code” drop down menu and select “Apply” to redeem the GameFly Dollars against your purchase.
We appreciate your patience and please let us know if we can be of further assistance.
Sincerely,
Christine Henderson
Senior Manager
GameFly Digital
Customer By Email (r) 02/28/2012 01:01 PM
Well specifically I notice that Civilization IV: Beyond the sword isn't listed at all on gamefly. Its in my purchase history, but its no where on the store. While the Warlords expansion is. Does that mean It won't be added?
On Tue, Feb 28, 2012 at 2:41 PM, GameFly Digital Support wrote: Response (Denise G) 02/28/2012 12:41 PM Hello,
Thank you for reaching out to us. We are in the process of putting games into the GameFly Client so it is possible that your Direct2Drive purchases are not yet available to download. To confirm your Direct2Drive purchases, please see your Purchase History at www.gamefly.com/activity/purchase-history/.
Some of your titles may be available to download now on the Client and more will become available over the next few weeks. Please check your Purchase History on the Client often to see your games as they become available to download.
If you have questions or concerns about any title(s) specifically please reply with that information so our Digital Team can address those concerns with you.
We appreciate your patience and welcome any questions you may have.
Sincerely,
.
The GameFly Digital Team
Online help: digitalsupport.gamefly.com
Customer By Email () 02/28/2012 12:16 PM
Whats the deal? Its been months and I still only have 3 of my 19 games
available for download.
The top one was the last Email I sent.. and as of 2 days later have gotten no response to.
;D